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CIO Authors: Jason Bloomberg, Jeffrey Abbott, Charles Araujo, Adrian Bridgwater, Ed Featherston

Related Topics: Cloud Computing, Agile Software Development, CIO, Microservices Journal, DevOps Journal, Blockchain

Agile Development: Article

Artificial Intelligence: The Time is Now | @ExpoDX #AI #ArtificialIntelligence

Guest post by Intellyx Principal Analyst Charles Araujo

As an industry observer, I've watched the development of artificial intelligence (AI) with fascination. While the technology itself is developing at a breakneck pace and offers plenty of opportunity for analysis and prediction, it is the evolving industry reaction that I find most interesting.

AI certainly isn't new. But until very recently it was primarily the purview of theoretical scientists and science fiction writers. It is only within the last few years that AI, in even modest forms, has encroached upon our everyday reality. As it has gone from fantasy to the first inklings of reality - and that has begun to sink in - the reaction has been instructive.

Most of us met the very first real-world and practical realizations of anything remotely AI-ish with wonder and excited anticipation. But as always seems to be the case with technologies, anything that generates wonder and excitement also results in marketing hype. And AI has seen this phenomenon play out in spades.

As AI has picked up industry momentum, nearly every technology vendor on the planet has predictably claimed some connection with AI or any of is related approaches, machine learning chief among them. All of this hype, it would seem, is creating a backlash amongst technology professionals.

In discussion groups, twitter chats and around the proverbial water cooler, many of those people who should be in the best position to understand and embrace this technology are instead discounting it as nothing more than marketing hype.

Some of this pushback, of course, is justified. In the world of hyped-up buzzwords, marketers haphazardly use AI across domains to peddle everything from multi-million-dollar consulting engagements to earbuds - and everything in between.

Still, while a healthy dose of skepticism may be useful and warranted, this undercurrent seems to be something more. It seems to be an attack on the credibility of the technology itself - positioning it as mere smoke and mirrors, marketing hype run amok, and perhaps the most perplexing: just the same old things that we have done before.

For those enterprise leaders leading their organizations into the digital future, this pushback sets up a critical question. Is all of this talk about AI just hyped-up fluff? Or is this technology the real deal - something that will reshape the workforce of tomorrow and change everything about how organizations work?

Can You Reduce It to an Algorithm?

As industry analysts, we are privileged to have some of the newest and most cutting-edge technology companies brief us and give us an in-depth look at their technology. And there is just no question that AI-powered solutions are very real and will have a significant impact on nearly every aspect of an enterprise's operations.

Here's the simple fact that every enterprise leader must come to terms with: in the relatively near future, if we can reduce it to an algorithm, we will use some form of AI to automate it.

We can (and should) debate the timing of AI's development, understand the difference between Artificial General Intelligence (still pretty far off) and Artificial Narrow Intelligence (what we're discussing here), how it will impact industries and job functions differently, and the organizational, cultural, and societal implications of the changes it will bring.

While important, however, none of these innovations changes the fact that we are on a pathway - one that started decades ago - that will lead to a within-our-lifetime future in which organizations will use machines to handle any process or activity that they can deconstruct into an algorithm.

Perform a thought exercise and go through the day-to-day activities of almost any job function in the modern enterprise and ask yourself how much of it you can reduce to an algorithm. The reality is that we can deconstruct a significant portion of almost every enterprise role today in this fashion. It may be complex, but it will nonetheless be a repeatable and predictable algorithm.

Process-focused professionals have known this fact for a long time. But the resource intensity of manually discovering and decoding complex processes and workflows to automate them was virtually impossible. This is the hard problem that AI solves.

As the technology continues to evolve and improve such that it can discover and handle complex algorithms without anyone having to discretely program for each potential scenario, it will unequivocally become simpler, cheaper and more effective for enterprises to use AI-based systems for these tasks.

Your AI-powered Future

Accepting the impact of AI on your future and the future of your organization is the first and most essential step. While I'm not advocating that you trust every wild AI-laden claim as truth, as an enterprise leader, you must reorient your viewpoint as it relates to AI and AI-powered technologies.

While you must always be on-guard against hyperbole and marketing hype, you must also try to temper your skepticism and, instead, continually assess the organizational, structural and cultural implications of any AI-based technology you evaluate.

Those implications will be far-reaching and require you to take a hard look at almost everything that defines how you and your organization currently operate. Moreover, you will need to take deliberate steps to overcome organizational inertia and begin preparing yourself, your teams and your organization in earnest.

The specifics of this deliberate approach are more than I can cover in this piece, but there are three broad areas which you must address:

Capabilities & Timing: AI is not a single technology, nor is it even a single approach. AI is instead a broad category that includes everything from Natural Language Processing (NLP) and Machine Learning to the probable eventuality of Artificial General Intelligence, in which machines have context-independent, human-like reasoning capabilities.

You need to educate yourself on the various forms of AI, how each may impact your industry and business and make your own estimation about the impact horizon for each. Your ability to anticipate when AI technologies will have developed sufficiently to have a significant impact on your organization - and how it will do so - will be a competitive advantage.

Advantage: Understanding the evolution of AI capabilities and anticipating when they will have an impact will create competitive advantage for your organization. But it will be short-lived unless you can also anticipate how your organization can use AI to directly create this advantage.

In its most simplistic forms, AI will merely replace workers who are doing routine tasks, which will generate cost savings and efficiencies, but ones which your competitors will also easily and readily replicate.

The real power of AI will be more strategic: the ability to leverage it to either extend your organization's current competitive advantage in some way, or in the ability to create new competitive advantage from it.

Your Workforce: As this AI-powered transformation of the enterprise takes root, there will be a dramatic shift in the nature of your workforce. You must prepare for this transformation by reviewing everything from your training programs, to your organizational structure, to your HR policies.

As systems take over most of the process and algorithmically-focused tasks, you will need to reallocate your human staff to those functions that machines cannot do: tasks that require creativity, imagination, and empathy. Your ability to restructure your organization to accommodate this new way of working will also be an organizational advantage.

The Intellyx Take

Enterprise leaders must come to grips with the AI question, and they must do so quickly, because unlike most any technology that has come before it, the implications of AI on the enterprise are foundational.

If AI isn't smoke and mirrors, it will dramatically impact everything from an organization's business model, to how it executes core business processes, to the very nature of what it means to work in the enterprise.

The development of AI is, unquestionably, in its early days. But the discussion group chats claiming that there's nothing special about this demonstrate either raw denial or naiveté.

If you're an enterprise leader you need to forget the handwringing, stop dismissing this trend and begin taking action to prepare your organization now.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. Image credit: Howard Lake.


DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the conference tracks for CloudEXPO | DXWorldEXPO 2018 New York.

DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City.

Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term.

A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throughout enterprises of all sizes.

Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)

Sponsorship Opportunities Here

Speaking Opportunities Here

Sponsorship and Speaking Inquiries: [email protected].

2018 Conference Agenda, Keynotes and 10 Conference Tracks

DXWordEXPO New York 2018 and Cloud Expo New York 2018 agenda present 222 rockstar faculty members, 200 sessions and 22 keynotes and general sessions in 10 distinct conference tracks.

  • Cloud-Native | Serverless
  • DevOpsSummit
  • FinTechEXPO - New York Blockchain Event
  • CloudEXPO - Enterprise Cloud
  • DXWorldEXPO - Digital Transformation (DX)
  • Smart Cities | IoT | IIoT
  • AI | Machine Learning | Cognitive Computing
  • BigData | Analytics
  • The API Enterprise | Mobility | Security
  • Hot Topics | FinTech | WebRTC

Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)

DXWorldEXPO | CloudEXPO 2018 New York cover all of these tools, with the most comprehensive program and with 222 rockstar speakers throughout our industry presenting 22 Keynotes and General Sessions, 200 Breakout Sessions along 10 Tracks, as well as our signature Power Panels. Our Expo Floor brings together the world's leading companies throughout the world of Cloud Computing, DevOps, FinTech, Digital Transformation, and all they entail.

As your enterprise creates a vision and strategy that enables you to create your own unique, long-term success, learning about all the technologies involved is essential. Companies today not only form multi-cloud and hybrid cloud architectures, but create them with built-in cognitive capabilities.

Cloud-Native thinking is now the norm in financial services, manufacturing, telco, healthcare, transportation, energy, media, entertainment, retail and other consumer industries, as well as the public sector.

CloudEXPO is the world's most influential technology event where Cloud Computing was coined over a decade ago and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals.

FinTech Is Now Part of the DXWorldEXPO | CloudEXPO Program!

Financial enterprises in New York City, London, Singapore, and other world financial capitals are embracing a new generation of smart, automated FinTech that eliminates many cumbersome, slow, and expensive intermediate processes from their businesses.

Accordingly, attendees at the upcoming 22nd CloudEXPO | DXWorldEXPO November 11-13, 2018 in New York City will find fresh new content in two new tracks called:

  • FinTechEXPO
  • New York Blockchain Event

which will incorporate FinTech and Blockchain, as well as machine learning, artificial intelligence and deep learning in these two distinct tracks.

Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)

Sponsorship Opportunities Here

Speaking Opportunities Here

Sponsorship and Speaking Inquiries: [email protected].

FinTech brings efficiency as well as the ability to deliver new services and a much improved customer experience throughout the global financial services industry. FinTech is a natural fit with cloud computing, as new services are quickly developed, deployed, and scaled on public, private, and hybrid clouds.

More than US$20 billion in venture capital is being invested in FinTech this year. DXWorldEXPOCloudEXPO are pleased to bring you the latest FinTech developments as an integral part of our program.

DXWorldEXPO | CloudEXPO are accepting speaking submissions for this new track, so please visit Cloud Computing Expo for the latest information or contact us at [email protected]

Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)

Sponsorship Opportunities Here

Speaking Opportunities Here

Sponsorship and Speaking Inquiries: [email protected].

Download Slide Deck ▸ Here

Only DXWorldEXPO | CloudEXPO bring together all this in a single location:

Attend DXWorldEXPO | CloudEXPO. Build your own custom experience. Learn about the world's latest technologies and chart your course to Digital Transformation.

22nd International DXWorldEXPO | CloudEXPO, taking place November 11-13, 2018, in New York City, will feature technical sessions from a rock star conference faculty and the leading industry players in the world.

Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)

Sponsorship Opportunities Here

Speaking Opportunities Here

Sponsorship and Speaking Inquiries: [email protected].

Download Slide Deck: ▸ Here

Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS - software, platform, and infrastructure as a service.

With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.

Every Global 2000 enterprise in the world is now integrating cloud computing in some form into its IT development and operations. Midsize and small businesses are also migrating to the cloud in increasing numbers.

Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)

Sponsorship Opportunities Here

Speaking Opportunities Here

Sponsorship and Speaking Inquiries: [email protected].

Download Slide Deck: ▸ Here

Companies are each developing their unique mix of cloud technologies and services, forming multi-cloud and hybrid cloud architectures and deployments across all major industries. Cloud-driven thinking has become the norm in financial services, manufacturing, telco, healthcare, transportation, energy, media, entertainment, retail and other consumer industries, and the public sector.

Sponsorship Opportunities

DXWorldEXPO | CloudEXPO are the single show where technology buyers and vendors can meet to experience and discus cloud computing and all that it entails. Sponsors of DXWorldEXPO | CloudEXPO will benefit from unmatched branding, profile building and lead generation opportunities through:

  • Featured on-site presentation and ongoing on-demand webcast exposure to a captive audience of industry decision-makers.
  • Showcase exhibition during our new extended dedicated expo hours
  • Breakout Session Priority scheduling for Sponsors that have been guaranteed a 35-minute technical session
  • Online advertising on 4,5 million article pages in SYS-CON's i-Technology Publications
  • Capitalize on our Comprehensive Marketing efforts leading up to the show with print mailings, e-newsletters and extensive online media coverage.
  • Unprecedented PR Coverage: Unmatched editorial coverage on Cloud Computing Journal.
  • Tweetup to over 100,000 plus Twitter followers
  • Press releases sent on major wire services to over 500 industry analysts.

Secrets of Our Most Popular Sponsors and Exhibitors ▸ Here

For more information on sponsorship, exhibit, and keynote opportunities, contact [email protected].

Sponsorship Opportunities Here

Download Slide Deck:Here

Speaking Opportunities

The upcoming 22nd International DXWorldEXPO | CloudEXPO November 11-13, 2018 in New York City, NY announces that its Call For Papers for speaking opportunities is now open.

Secrets of Our Most Popular Faculty Members ▸ Here

Submit your speaking proposal Here or by email [email protected].

Download Slide Deck: ▸ Here

About DXWorldEXPO LLC

DXWorldEXPO LLC is a Lighthouse Point, Florida-based trade show company and the creator of DXWorldEXPODigital Transformation Conference & Expo. The company produces and presents CloudEXPO, DevOpsSummitFinTechEXPO Blockchain Event, the world's most influential conferences and trade shows.

More Stories By Charles Araujo

Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He is a regular contributor to CIO.com and has been quoted or published in Time, InformationWeek, CIO Insight, NetworkWorld Computerworld, USA Today, and Forbes.