Vision and leadership for developing and implementing information technology initiatives

Chief Information Officer

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Latest Articles from Chief Information Officer
On the one hand, AI is perhaps the most revolutionary set of innovations since the transistor. But on the other, the bad press surrounding it continues to mount, perhaps even faster than the innovations themselves. This PR storm impacts enterprises as well, as AI promises to change the...
Once again, we find ourselves at the dawn of a new year. And many would say, not a moment too soon. With a series of tumultuous elections around the world and an unusual number of celebrity passings, it's been a rough year. But there is at least one bright spot from 2016: Intellyx's di...
Partnering with the business is no longer good enough. In fact, it’s a dot-com era holdover, from when organizations first came to realize that the Internet and the Web in particular were strategic assets. Digital transformation represents the next generation of change. Partnering with...
If it weren’t for digital technology, today’s business transformations would look quite different – but that doesn’t mean that the transformations are inherently digital. The digital appellation is a poor fit to begin with, and now it’s growing long in the tooth. 2017 may very well be ...
The reason I believe digital transformation is not only more than a fad, but is actually a life-or-death imperative for every business and IT executive on the planet is simple: there will be no place for an “industrial enterprise” in a digital world. Transformation, by definition, is ...
IT leaders face a monumental challenge. They must figure out how to sort through the cacophony of new technologies, buzzwords, and industry hype to find the right digital path forward for their organizations. And they simply cannot afford to fail. Those organizations that are fastest t...
Sabotaging the efforts of a large organization is easier than you might think, if simply advocating caution might fall into the category of sabotage. It’s no wonder, then, that sabotaging your digital effort is dead simple.
Arguments over the relationship between SOA and MSA are largely red herrings. What matters isn’t what SOA should have been, or even what modern SOA would look like now. For those enterprises who achieved some measure of success with SOA, SOA as implemented is far more important than ho...
Every generation, it seems, sports its own business transformation du jour. From Business Process Reengineering (BPR) to the Quality Movement to eBusiness to name a few, organizations large and small have sought to improve their profits, lower their costs, and keep their customers happ...
What works for the companies that have demonstrated success with web scale and business velocity is unlikely to translate well to the enterprise context. You can’t simply layer on Netflix’s architecture or Spotify’s organizational model onto an existing bank, manufacturer, or brick-and...
We may not have all the pieces to making this Software-Defined vision a reality, but even today, most of this vision is now possible – and the few missing parts are right around the corner. Remember, digital transformation requires an end-to-end rethink of how enterprises leverage ...
Remember that DevOps is essentially a technology-enabled cultural shift, where better automation helps break down organizational silos – not by removing people from the equation, but by empowering people to focus their efforts on more valuable work. As we move toward the vision of a...
DevOps has unquestionably turned a corner. While confusion remains, there is now broad consensus that DevOps is more of a cultural and organizational shift than a technology-centric one. Central to this cultural change is the breaking down of organizational silos, starting with develo...
A few weeks ago I provided a tour of our new Agile Digital Transformation Roadmap (which is available for free download – be sure to have a copy handy before reading this article). That article, however, only scratched the surface of the poster. In this Cortex I’ll take a closer loo...
Gartner is now treating algorithms like they are some kind of innovative addition to the modern digital discussion. Presumably the brilliant minds there have some novel insight into algorithms and, yes, the Algorithm Economy that CIOs should sit up and take notice of. Not only are a...
When I talk about driving innovation with self-organizing teams, I emphasize that such self-organization includes expecting the participants to organize their own teams, give themselves their own goals, and determine for themselves how to measure their success. In contrast, the defini...
There is one element of any brand’s emotional connection to its customers that never pales – the human touch. When digital sameness drives out your margins, eliminates your differentiation, and bores your customers, you can always fall back on real, human interactions with them. After ...
The notion of customer journeys, of course, are central to the digital marketer’s playbook. Clearly, enterprises should focus their digital efforts on such journeys, as they represent customer interactions over time. But making customer journeys the centerpiece of the enterprise archit...
Today most enterprises are undergoing massive shifts under the name digital transformation. Let’s say you successfully navigate this transformation. Will you be done? Of course not – change will be ongoing and even accelerating. So, is it good enough to struggle through one transform...
If we look at slow, traditional IT and jump to the conclusion that just because we found its issues intractable before, that necessarily means we will again, then it’s time for a rethink. As a matter of fact, the world of IT has changed over the last ten years or so. We’ve been experi...
Enterprises are finally realizing that digital transformation must be end-to-end if they want to remain competitive in today’s software-driven, customer-focused world – but virtually every large organization has a massive boat anchor dragging them down – slow IT. Legacy technology woe...
One of the most important tenets of digital transformation is that it’s customer-driven. In fact, the only reason technology is involved at all is because today’s customers demand technology-based interactions with the companies they do business with. It’s no surprise, therefore, th...
If the calibration engineer does the calibration incorrectly – or a malefactor intentionally introduces a miscalibration – then the end result would be off. Every time. Even though there was nothing wrong with the sensor data, no security breach between the sensor and emissions device,...
I love all this digital hullaballoo, really I do. I love all these different trends and disruptions and turmoil. I especially love the confusion – it gives me something to write about. But sometimes, I’ve just had enough. Especially when the digital disruption story starts repeating...
Today, we’re at a crossroads. Some companies are choosing to dive into the application economy, while others stand back afraid of the change. It should come as no surprise then that companies that are embracing the application economy are emerging as victorious. That’s because custom...
A growing number of websites allow visitors to log in using a digital identity from a trusted 3rd party -- like Facebook, Microsoft, PayPal, or Google. The fancy term for this is “federated identity,” but most people call it Bring Your Own Identity, or BYOID.
Today’s challenge isn’t only making stuff go faster. It’s figuring out how all the acceleration of all the bits and pieces fit together. Furthermore, this push to achieve a holistic perspective on all this gear drives our quest for real-time, as it only takes one bottleneck to slow eve...
In order to foster high levels of innovation that lead to adaptation to both internal and external disruption, you must foster an organization with low connectivity and furthermore, give them flexible, loosely coupled technology tools. In such environments, teams have the leeway to sel...
Even Cloud-driven transformation isn’t the end of the story. The move to Agile Architecture is a move to continuous business transformation – where the organization is as agile as it wants to be, and is able to deal with change as a routine part of how it does business. Continuous busi...
It is a mistake to think we can secure APIs using the same methods and technology that we used to secure the conventional, browser-centric web. Andi Mann from CA Technologies recently pointed out that, at every turn, customers are interacting more and more with businesses through appli...
The IoT explosion is rather curious if you think about it, as the Internet has been with us now for nigh on two decades, and everything connected to it has always been some kind of thing. But now it seems every kind of thing from dishwashers to doorknobs require an Internet connection,...
Disruptive innovation is all very fine and good, but legacy technology and disruption don’t mix. That old gear is just too brittle and important to mess with, right? That’s when it hits you: it’s time to go rogue. Adjectives like "swashbuckling" and "romantic" rarely if ever apply to...
The Bloomberg Agile Architecture™ (BAA) Technique offers a way of thinking about and doing architecture that is laser-focused on business agility as the fundamental business driver. Yet while the BAA Technique is an approach to Enterprise Architecture, it’s not a framework or a methodo...
The Agile Architecture bar is set. Vendors should know what their products must do. Architects have some insight into the patterns they must follow. And business stakeholders can finally rest assured that at least it’s possible to achieve technology-enabled business agility. True, it’s...
Puppet Labs on Wednesday released the Puppet Labs 2014 State of DevOps Report. This year's third annual DevOps report is based on the largest and most comprehensive survey to date, with more than 9,200 IT and software development professionals responding from companies of all types and...
A recent global survey commissioned by CA Technologies and conducted by Vanson Bourne illustrates how radically the role of IT is changing in today’s business -- and not always to the benefit of IT leaders and staffers. The survey of 1,300 senior IT leaders from large organizations in ...
When we think about what’s next, our frame of reference is almost universally anchored to what we are doing now. We look at how things are, and then we aim our sights forward. In some cases, we might make incremental moves ahead; in other cases, maybe we look for improvement by orders ...
Your mobile apps should be like great cocktails -- they should be easy to make, delicious to consume, and have your customers coming back for more. This fun little slideshow takes a different and very thought-provoking look at why your mobile apps should be like great cocktails -- the...
New research commissioned by CA Technologies and conducted by Vanson Bourne shows the role of IT is changing -- and not to benefit IT leaders in many cases. The survey of 1,300 senior IT leaders worldwide revealed 39% of respondents now see IT as a service broker or consultant to the l...
Arun Bhattacharya of CA Technologies has recently written an eBooklet called Seven Ways to Create an Unbeatable Enterprise Mobility Strategy, where he outlines what business and IT leaders need to do NOW to manage their business’s mobile future. While Bring Your Own Device (BYOD) prog...