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Why Self-Organization Demands a New Reality Guest post by Intellyx Principal Analyst Charles Araujo "This all sounds great. But it's just not realistic." This is what a group of five senior IT executives told me during a workshop I held not long ago. We were working through an exercise on the organizational characteristics necessary to successfully execute a digital transformation, and the group was doing their ‘readout.' The executives loved everything we discussed and agreed that if such an environment existed, it would make transformation much easier. They just didn't believe it was realistic. Our job as analysts is not only to observe the world as it exists, but also to paint an aspirational picture of how it might be. As a result, we spend a lot of time and commit a lot of digital ink to discussing emerging technologies and approaches, and their potential impact ... (more)

Fundamental Flaw in #DigitalTransformation | @ExpoDX #FinTech #DevOps

Transformation Practice: The Key to Making Change a Core Competency Guest post by Intellyx Principal Analyst Charles Araujo There is a fundamental flaw in how many people think about digital transformation. First, as we've written about extensively at Intellyx, people tend to think about it as a finite corporate project, rather than as a process of continual transformation. There is a deeper flaw in thinking, however, that leads to this type of project mentality. Enterprise leaders commonly think of transformation as something done at a corporate level - something the organization does to itself. But that mindset creates a separation between the act of transformation at an organizational level and the transformation that must occur within each individual to make organizational transformation a reality. The truth, however, is that there is no such thing as organization... (more)

Failing at Customer Success? Add Recursion to the Value Chain

Normal 0 false false false EN-US X-NONE X-NONE Last week, I published an article for Forbes entitled Customer Success? Pull The Other Leg. In the article, I bemoan the fact that customer success initiatives have largely gone off the rails, focusing on reducing customer churn or selling more to customers, rather than actually focusing on the success of customers. I then left readers with a cryptic definition: customer success means focusing on customer outcomes in terms of your customers’ profitability, which inevitably depends upon the success of your own customers’ customers. Astute readers might have noticed the suggestion of an infinite loop in this definition, a rabbit hole even Alice might not escape: what if your customers are themselves following this definition of customer success? Then your customer success depends upon their customer success, which in turn... (more)

Should AI Fool You? | @ExpoDX #ArtificialIntelligence #DigitalTransformation

In the 67 years since Alan Turing proposed his Imitation Game - the infamous ‘Turing test' for artificial intelligence (AI) - people have been confused over the very purpose of AI itself. At issue: whether the point of AI is to simulate human behavior so seamlessly that it can fool people into thinking they are actually interacting with a human being, rather than a piece of software. Such deception was never the point of Turing's exercise, however. Rather, he realized that there was no way to define true intelligence, and thus no way to test for it. So he came up with the game as a substitute - something people could theoretically test for. Regardless of Turing's intentions, setting the bar for AI based on its ability to snooker an audience has become fully ingrained in our culture, thanks in large part to Hollywood. The AI We Love - and Love to Hate Ever since the... (more)

2018 May Finally Be the Year of the CIO | @ExpoDX #AI #DigitalTransformation

For most of the last decade, there has been a steady drumbeat of predictions about the demise of the Chief Information Officer (CIO). Whether it was the rise of the cloud, the emergence of the Chief Digital Officer or the promise of artificial intelligence, there has been a chorus of people claiming that the CIO role would imminently become antiquated and unnecessary. As you would expect, there was also a counter-chorus (made up mostly of IT executives) proclaiming the critical nature of the CIO role and why it was finally time for them to ascend to the top echelons of enterprise management and take their proverbial ‘seat at the table.' And, of course, neither of these eventualities has really happened. There are unquestionably instances in which each of these predictions has come true. There are a few organizations that have eliminated the CIO role and survived to t... (more)

The Silent Transformation Killer | @ExpoDX #IoT #AI #DigitalTransformation

As the adage goes, actions speak louder than words. This phrase may not ring any truer than when it comes to digital transformation. Perhaps it's because as an industry we've been talking about it for a while, but the latest fad seems to be organizations congratulating themselves for a digital transformation well done. If you've followed our work here at Intellyx, you'll know that we think that these proclamations are naive at best - and delusional, at worst. True digital transformation is a capability organizations must build and sustain, not a project that they can complete. Nevertheless, organizations are rushing to the bully pulpit of the industry press to talk about their successful digital transformation initiatives, their revitalized technology platforms and the new, avant-garde management approaches they are implementing. But look beneath the covers, and you... (more)

Seven Criteria for Evaluating a Blockchain Business | @ExpoDX #FinTech #Blockchain #DigitalTransformation

Normal 0 false false false EN-US X-NONE X-NONE Seven Criteria for Evaluating a Blockchain Business The insane world of cryptocurrency may be chock full of schemers, scammers, and sharks, but there is more to the world of blockchain than crypto. In fact, the blockchain story is bifurcating, with crypto and all its craziness on one side, and enterprise blockchain on the other. While it may be fun to poke our stick at the former, Intellyx’s focus is on enterprise digital transformation – which means that bona fide blockchain-based business models are a key part of this ongoing story of disruption. Regardless, we receive numerous pitches every day from all manner of blockchain-based companies, from the most serious to the silliest. When we set up a briefing with one of them, we need to quickly determine which camp it belongs in: serious enterprise play or crazy crypto? W... (more)

Artificial Intelligence: The Time is Now | @ExpoDX #AI #ArtificialIntelligence

As an industry observer, I've watched the development of artificial intelligence (AI) with fascination. While the technology itself is developing at a breakneck pace and offers plenty of opportunity for analysis and prediction, it is the evolving industry reaction that I find most interesting. AI certainly isn't new. But until very recently it was primarily the purview of theoretical scientists and science fiction writers. It is only within the last few years that AI, in even modest forms, has encroached upon our everyday reality. As it has gone from fantasy to the first inklings of reality - and that has begun to sink in - the reaction has been instructive. Most of us met the very first real-world and practical realizations of anything remotely AI-ish with wonder and excited anticipation. But as always seems to be the case with technologies, anything that generate... (more)

In Search of the Elusive ‘Citizen Integrator’ | @CloudExpo #DigitalTransformation

Normal 0 false false false false EN-US X-NONE X-NONE The rise of the market for No-Code platforms and tools has given rise to a burgeoning population of ‘citizen developers’ – non-technical business personnel who can use these platforms to build an increasingly powerful set of business applications without writing a line of code. As this market matures, different platforms focus on different challenges. As a result, a wider range of ‘citizen’ roles also evolve, such as citizen process creators and citizen data analysts. High on this list: the new role of citizen integrator. A citizen integrator is a non-technical business user who uses a No-Code integration tool to perform either application integration or data integration tasks – as well as tasks that combine these two integration modes. Integration has always been a difficult technical task that has heretofore r... (more)

The Profound, Surprising Future of the Internet of Things | @ExpoDX #IoT #IIoT #SmartCities

Normal 0 false false false EN-US X-NONE X-NONE As the old Danish proverb says, it is difficult to make predictions, especially about the future. Add the exponential pattern of change familiar from Moore’s Law to the mix, multiply over a combination of dynamic trends, and such augury is fraught with peril. Take, for example, the Internet of Things (IoT). Simply looking at the devices (sensors and actuators) themselves, we may extrapolate a number of such trends, many of which follow exponential curves. Such devices are rapidly getting smaller. They’re consuming less and less power, so little that many such devices never require a battery replacement, if they have a battery at all. Simultaneously, the amount of processing power we can place on such tiny devices is also exploding. Then there’s the somewhat discontinuous improvements in connectivity, as we move ever c... (more)

Three #DigitalTransformation Truths | @ExpoDX #ArtificialIntelligence #AI #DX

Three Digital Transformation Truths and One Great Myth By Charles Araujo It's conference season and, as you might expect, Jason and I have been on the road covering a bunch of them. It's always great to see what the disruptive players in the market are doing - and this year did not disappoint. But there is one thing that repeatedly happens that just gets under my skin: transformation-washing. As Jason explained in a Forbes article over a year ago, ‘washing' is when a vendor (or pundit) applies a buzzword loosely in an overt attempt to attach themselves to its buzz. And transformation-washing is rampant. At virtually every event vendors bombarded the attendees with all the reasons that this tool or that solution was the driving force behind digital transformation. Unquestionably, many of these tools are innovative and represent genuine breakthroughs. But no tool, in a... (more)